Refund and cancellation policy

1For contributors

If you contributed by mistake or changed your mind, you can refund yourself in the app until the pool's closing date. After that, and until the gift is sent, ask the organizer: they can still refund you.

• How: in the KadoPool app, open the pool and tap Refund. If you paid on the website without an account, ask the organizer, or create a KadoPool account with the same e-mail address and ask in the app.
• All or nothing: your whole contribution is refunded. You can contribute again while the pool is open.
• What comes back: what you paid, less Stripe's processing fee on that payment, which Stripe keeps. KadoPool returns its whole fee. Example: a $25 card payment is refunded $23.97; Stripe keeps $1.03.
• A payment after the closing date is refunded in full, automatically.

2For organizers

Until you send the gift, you can refund a contributor or cancel the pool, even after the closing date. If you cancel:

• every contributor is refunded, each as described above;
• the pool is marked Cancelled;
• contributors and recipients are told.

A pool nobody contributed to is cancelled automatically 30 days after its closing date.

3After the gift is sent

When sending the gift, the organizer can put part of it on gift cards and add a KadoClip; the recipient then chooses how to receive the rest. Once the gift is sent, these choices can't be changed.

• KadoClip: its price comes out of the pool when the gift is sent and isn't refundable.
• Gift cards are final: once a gift card's code is shown, we can't swap, exchange or refund it; the money has gone to that retailer.

4Donation pools

The same rules apply until the pool is closed: you can refund yourself until the closing date, and the organizer can refund you or cancel the pool until they close it. A refunded donation is taken back from the organization and gets no tax receipt. Once the pool is closed, its donations belong to the organization and can't be refunded.