Refund Policy | KadoPool

Once the pool is closed, the Organizer can allocate funds across direct payment and gift cards for the Recipient. The Recipient can further decide to spend the cash portion on additional gift cards directly in the application.

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Before Pool Closure

The funds are still held in the pool and have not yet been allocated to the Recipient.

YES Contributors can request a self-refund.
YES Organizers can cancel the pool.
NOTE Stripe processing fees are non-refundable. KadoPool always waives its fee.

After Pool Closure

The Organizer has locked the funds for the Recipient to claim.

NO Individual refunds are no longer possible.
NO The pool cannot be cancelled.
WHY The money is now technically "owned" by the Recipient and may have already been redeemed.

1For Contributors

If you made a contribution by mistake or simply changed your mind, you may request a refund as long as the pool is still open.

How to request a refund

You have a KadoPool account: Navigate to "Chip In," select the pool, and tap "Refund."
You do not have a KadoPool account: Contact the Organizer, or create an account to request the refund in the app.

Partial refunds are not permitted. Your entire contribution is refunded if you request a refund. You may contribute again until the pool closes.

The Fee Rule

When you contribute, a processing fee is paid to Stripe. Stripe does not refund this fee. KadoPool always waives its platform fee.

Refund Amount = Total Contribution − Stripe Processing Fee
Example: a $100.00 contribution refunds approximately $96.80. The difference is the non-refundable amount retained by the banking network.

2For Organizers

As an Organizer, you can cancel a pool at any time before you formally close it — even if the deadline has passed but you have not closed the pool in the app. If you cancel:

All contributors will be automatically refunded.
Each refund equals the contribution amount minus the Stripe processing fees described above.
The pool page will be archived and marked "Cancelled."
Recipients and Contributors will be notified of the cancellation.

3For Recipients and Organizers

Once the allocation between cash payments and gift cards is validated, it cannot be changed. This happens in two steps:

First, the Organizer decides on the Premium Keepsake and the initial split between cash and gift cards.
Second, the Recipient may spend some of the cash portion on additional gift cards, but cannot alter the ones the Organizer already purchased.

Once your KadoPool balance is redeemed for a specific retailer gift card (e.g., Nike, Amazon, Airbnb), the transaction is final. We cannot swap, exchange, or refund gift cards once the code has been revealed, as the funds have been transferred to that third-party retailer.

Refund & Cancellation Policy